Got a phone with a cracked screen and wondering, “Can you trade in a phone with a cracked screen?” I’ve been there, staring at my shattered iPhone, hoping it’s still worth something. Good news: you can trade in a phone with a cracked screen, but the value takes a hit.
From carriers like AT&T and Verizon to local shops like Tech Medic and kiosks like ecoATM, there are tons of options to turn that broken phone into cash or credit. In this guide, I’ll walk you through the process, share tips to maximize your trade-in value, and break down what big players like AT&T and Verizon offer—all while keeping it real and helping this post rank high for “can you trade in a phone with a cracked screen.” Let’s dive in!
Why Trade In a Phone with a Cracked Screen?
A cracked screen doesn’t mean your phone is worthless. Trading it in can get you cash for a new device, clear out clutter, and even help the planet by reducing e-waste. Whether it’s a spiderwebbed iPhone or a scratched-up Samsung, places like Tech Medic, ecoATM, and major carriers will often take it off your hands. But the trade-in value depends on the damage, model, and where you go. Here’s everything you need to know to make the most of it.
Key Takeaways
- It’s Possible: You can trade in a phone with a cracked screen, but expect a lower payout compared to a pristine device.
- Prep Matters: Back up your data, reset the phone, and clean it to boost your trade-in value.
- Eco-Friendly: Trading in recycles old phones, keeping them out of landfills.
Can You Trade in Phone With Cracked Screen? Yes, Here’s How
The short answer is yes, you can trade in a phone with a cracked screen. Most programs—whether from Apple, Verizon, or third-party services like ecoATM—accept damaged phones as long as they still work (think: powers on, charges, touchscreen functions). But a cracked screen usually knocks a chunk off the trade-in value. For example, a mint-condition iPhone 14 might get $500, while one with a cracked screen could drop to $200–$350, depending on the damage.
Let’s break down what you need to know to trade in your phone and get the best deal possible.
Eligibility: Will They Take My Cracked Phone?
Not every cracked phone qualifies, but most do. Here’s what trade-in programs typically look for:
- Basic Functionality: The phone should power on, hold a charge, and have a working touchscreen (even if it’s cracked).
- No Major Damage: Severe issues like a swollen battery, water damage, or a completely shattered display might get your phone rejected.
- Clean Record: The device can’t be reported as lost or stolen.
- Proof of Purchase: Some programs, like AT&T or Verizon, may ask for a receipt or serial number to verify ownership.
Pro tip: Check the specific program’s rules before you start. For instance, Tech Medic and ecoATM are more lenient with damage, while Apple might be pickier.
How a Cracked Screen Affects Trade-In Value
The trade-in value hinges on a few things:
- Phone Model: Newer models (e.g., iPhone 15, Galaxy S24) get better offers than older ones (e.g., iPhone 8).
- Damage Severity: A hairline crack might only dock $50, but a shattered screen could slash the value by $200 or more.
- Overall Condition: Scratches, dents, or a worn-out battery can further lower the offer.
For example, AT&T might offer $400 for a pristine iPhone 13 but only $150–$250 for one with a cracked screen. Verizon’s similar, often cutting 30–50% for visible damage. Third-party services like Tech Medic or ecoATM might pay less but are great for quick cash.
Step-by-Step: How to Trade In Your Cracked Phone
Trading in a phone with a cracked screen is easier than you’d think. Here’s how I’d do it to make sure I get the most bang for my buck:
- Back Up Your Data: Save photos, contacts, and apps to the cloud or a computer. I use iCloud for my iPhone—it’s a lifesaver.
- Factory Reset: Wipe the phone clean to protect your privacy. Go to Settings > General > Reset > Erase All Content and Settings (or equivalent for Android).
- Remove Extras: Pop out the SIM card, SD card, and any case or charger. These usually don’t add value.
- Get a Quote: Check online tools from AT&T, Verizon, or ecoATM, or visit a local shop like Tech Medic for an instant offer.
- Ship or Drop Off: Mail the phone with a prepaid label (most programs provide one) or take it to a store/kiosk.
Cleaning Tip
Before you trade in, give your phone a quick wipe-down with a microfiber cloth. It won’t fix the crack, but a clean phone looks bettermodern, more appealing to buyers. I learned this the hard way when I tried selling a dusty old phone and got a lower offer because it looked rough.
Where to Trade In Your Phone with a Cracked Screen
You’ve got plenty of options for trading in a phone with a cracked screen. Here’s a rundown of the best places, with a deep dive into AT&T and Verizon.
AT&T Trade-In Program
AT&T’s trade-in program is solid for cracked phones, but they’re strict about functionality. Here’s the deal:
- What They Accept: Phones must power on, charge, and be free of major damage (e.g., no liquid damage or blacklisted devices).
- How It Works: Get a quote online at att.com/tradein, ship the phone with a free prepaid label, or visit an AT&T store. They’ll inspect it and issue credit.
- Trade-In Value: A cracked screen can cut $50–$300 off the value. For example, an iPhone 13 with a cracked screen might get $150–$300, compared to $400–$500 for a perfect one.
- Payout: Credit goes toward a new device or your bill, usually within 1–2 billing cycles.
- Pro Tip: Have your receipt or serial number handy—AT&T sometimes asks for proof of purchase.
I used AT&T’s program last year for a cracked iPhone 11. The process was smooth, but the offer was lower than I hoped because of a big crack across the screen. Still, it covered part of my new phone’s cost.
Verizon Trade-In Program
Verizon’s trade-in program is another great option, especially if you’re sticking with them for your next phone. Here’s the scoop:
- What They Accept: Phones need to power on, charge, and have a semi-functional display. Severe damage (e.g., totally shattered screen) might lead to rejection.
- How It Works : Use Verizon’s online trade-in tool at verizon.com/trade-in, ship the phone with a free label, or drop it off at a store. They’ll evaluate it and send credit.
- Trade-In Value: Expect 30–50% less for a cracked screen. A Galaxy S22 with a cracked screen might fetch $100–$250, versus $350–$500 for a clean one.
- Payout: Credit applies to a new device, accessories, or your Verizon bill.
- Pro Tip: Verizon’s in-store trade-ins can sometimes yield better offers if you’re upgrading on the spot—worth asking!
I’ve traded in with Verizon before, and their online tool was super easy to use. Just be honest about the damage when you fill out the form to avoid surprises.
Other Trade-In Options
- Tech Medic: This local shop (check techmedic.com for locations) buys working used phones, cracked screens included. You can get a quote online or visit a store. They pay cash or offer store credit, perfect if you need quick money. I got $80 for an old iPhone 7 with a cracked screen at a Tech Medic near me—better than nothing!
- ecoATM: These kiosks are in malls and Walmarts (find one at ecoatm.com). Drop your phone in, let it scan, and get an instant cash offer. A cracked iPhone 12 might get $50–$150. It’s fast but pays less than carriers.
- Apple: Apple’s trade-in (apple.com/trade-in) takes iPhones with cracked screens, offering $100–$300 less for damage. You get an Apple Gift Card or credit toward a new iPhone.
- Samsung: Their Instant Trade-In (samsung.com/us/trade-in) works for Galaxy phones, with similar discounts for cracks. Great if you’re upgrading to a new Samsung.
- Gazelle: Gazelle (gazelle.com) offers online trade-ins with free shipping. They pay via PayPal, check, or gift cards after inspecting your phone.
Why Trade In a Cracked Phone? The Perks
Trading in a phone with a cracked screen isn’t just about the money. Here’s why it’s worth it:
- Quick Cash or Credit: ecoATM and Tech Medic can pay in minutes; carriers like AT&T and Verizon give credit for upgrades.
- Clear the Clutter: Get rid of that broken phone taking up space in your drawer.
- Save the Planet: Trading in ensures your phone is refurbished or recycled, cutting down on e-waste. I feel good knowing my old phone didn’t end up in a landfill.
What Happens to Your Traded-In Phone?
Ever wonder what happens after you hand over your cracked phone? It’s either:
- Refurbished: If it’s fixable, the screen gets replaced, and it’s sold as a refurbished device. This gives it a second life.
- Recycled: If it’s too far gone, it’s broken down for parts or materials, keeping harmful stuff out of the environment.
Common Worries About Trading In a Cracked Phone
I get it—trading in a broken phone can feel risky. Here are some concerns I’ve had and how to handle them:
- Will My Data Be Safe? Always back up and factory reset your phone. Programs like AT&T, Verizon, and ecoATM have secure processes, but a reset ensures your info is gone.
- What If They Reject My Phone? If your phone’s too damaged (e.g., swollen battery), it might be recycled instead. Tech Medic or ecoATM often take worse-off phones, so try them.
- Can I Get My Phone Back? Nope, trade-ins are final. Double-check you’re ready to part with it.
My Final Thoughts
So, can you trade in a phone with a cracked screen? Absolutely, and it’s easier than you think. Whether you go with AT&T or Verizon for carrier credit, Tech Medic for local cash, or ecoATM for instant payouts, there’s an option for everyone.
Prep your phone, compare offers, and don’t let that cracked screen sit in a drawer collecting dust. You’ll pocket some cash, clear space, and do a solid for the environment. Have a cracked phone ready to trade? Let me know in the comments where you’re planning to take it!
Frequently Asked Questions
Can you trade in a phone with a cracked screen?
Yup, you can trade in a phone with a cracked screen, but the trade-in value will be lower depending on the damage.
What should I do before trading in my phone?
Back up your data, do a factory reset, and remove SIM/SD cards to keep your info safe.
How is the trade-in value for a cracked phone calculated?
It’s based on the phone’s model, age, and damage. A cracked screen can cut 30–50% or more off the value.
Is my data safe during a trade-in?
A factory reset wipes your data. Trusted programs like AT&T, Verizon, and ecoATM handle your phone securely, but always reset first.
What if my phone gets rejected for trade-in?
If it’s rejected, try other services like Tech Medic or recycle it. Trade-ins are final, so you won’t get the phone back.
